Delivery

Orders placed before 5pm on any working day will be dispatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.

If you are ordering an item from Handmade In The Shed timings could be a little longer as these may need to be made for you. But we do aim between 3-4 days for sending out.

We can not combine separate orders for you, unless you contact us by email and we confirm that we can do this for you. Orders that are already in the packing stage can not have any additional items added to the order.

Collecting Your Order

We do now have an option to pick your order up from our studio, which is in Billingshurst (address below). Just select the 'Collect from shop' option in the delivery options. Please let us know in the comments box on the website when you wish to pick up your order.

Delivery Charges

*Royal Mail First Class(UK) - £1.80 
*Royal Mail First Class Signed (UK)-£2.85
*Royal Mail Second Class Signed(UK) - £2.50 

*Collect from studio - Free

Please make sure that you enter the correct delivery address on your order as any claims for a missing parcel with the wrong address cannot be made.

For all orders that are returned to us my Royal Mail, full postage costs will have to be paid for again by the customer. This can happen when an order is left uncollected, a wrong address has been provided by the customer and the customer has rejected the delivery.

Our Returns Policy

If you have a problem, or are unhappy with your purchase, we, at A Girl In Her Shed, will try to put the matter right.

Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition in 14 days or less from the date of cancellation, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves. 

If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us via email before returning items to us, as well as notifying us within 2 days of receiving your order if there is an item missing or damaged in your order.

If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-saleable condition and in their original packaging.

This does not affect your statutory rights.

Unfortunately personalised items are non-refundable.

All colours are representative of each product, but may vary between individual monitor settings.

Making a return

If you need to make a return for any reason, please contact us via email at caroline@agirlinhershed.co.uk

If you are returning an item that is damaged we will refund the postage value to you.

If you are choosing to return an item that is not faulty, the return will be at your cost and we recommend you use a tracked service, so you are covered if the return is lost in transit.
Return address

A Girl In Her Shed, 55 Cleve Way, Billingshurst, West Sussex. RH14 9RD